Confidential
Confidential, Company based in United States
About the company
Are you ready to embark on a career that puts you at the forefront of exceptional customer service and dynamic logistics coordination? Look no further than this opportunity, where outstanding service and driving daily freight solutions for valued customers are the core focus. As a Logistics Coordinator, you will play a pivotal role in ensuring that expectations are consistently exceeded and a lasting impression is left on clients. As part of the team, you’ll have a starring role in continuing to provide daily freight solutions for customers. This is a growth company, and you can be part of that growth.
Responsibilities:
- Building, posting, monitoring, and closing loads in both customer and TMS systems.
- Diagnosing, assessing, and resolving problems or issues to ensure seamless operations.
- Ensuring drivers upload Proof of Delivery (PODs) and other essential paperwork after completing load delivery.
- Managing changes or cancellations to delivery orders efficiently.
- Participating in the analysis and review of operating performance to drive continuous improvement.
- Keeping track of closed or late starting routes and communicating relevant information to customers.
- Conducting searches on Load Boards for available loads, maximizing efficiency.
- Familiarizing yourself with FMCSA’s Hours of Service guidelines to uphold compliance.
- Monitoring driver schedules and ensuring they have enough hours to meet delivery deadlines.
- Excelling in multitasking within a fast-paced environment.
- Demonstrating exceptional data entry and computer skills to streamline operations.
- Showcasing strong customer service skills to delight our clients.
- Performing any other duties as assigned, contributing to the growth of company.
Required:
- At least one (1) year of previous Logistics experience, with 3PL experience preferred.
- Two (2) years of Customer Service experience, demonstrating your commitment to client satisfaction.
- A High School diploma or equivalent ensures you have a foundation for success.
- Experience with TMS and related software, giving you a head start in mastering our systems.
- The ability to manage multiple tasks simultaneously, ensuring smooth operations.
- The capability to remain composed under pressure, even in a fast-paced environment.
- A deep-rooted commitment to providing exceptional customer service, going above and beyond to delight our clients.
- A professional phone manner is essential for effective communication with customers and partners.
- Proficiency in Microsoft Office and other relevant business applications to streamline your workflow.
Optional:
While not required, the following skills and experiences will make you stand out as an exceptional candidate:
- Having Bilingual proficiency in English and Spanish enhances our ability to serve a diverse clientele.
- Solid organizational skills, facilitating efficient task management.
- Associate’s degree or Military Pay Grade of E1 – E4, showcasing your dedication to growth and development.
- Strong computer skills, enabling you to leverage technology for improved outcomes.
- Excellent follow-through on daily tasks and projects, ensuring nothing falls through the cracks.
- Knowledge of DOT regulations, which would be advantageous in this role.
- Related experience in the transportation or logistics industry.
Offer:
- Up to $49.5K/yr
To apply for this job please visit www.taar.io.
