FixIt Home Services used FieldPro for AI scheduling, reducing response times and improving efficiency.
FixIt Home Services
FieldPro, mobile app integration, AI-based scheduling
3 months
FixIt Home Services offers a wide range of home maintenance and repair services, including plumbing, electrical, and HVAC. Founded in 2015, they employ over 50 technicians serving a metropolitan area.
Inefficient scheduling and resource allocation leading to increased response times and customer dissatisfaction.
FixIt Home Services faced significant challenges with manual scheduling and resource allocation, resulting in long response times and inefficient use of technician time. This affected their ability to meet customer expectations and hindered business growth.
The primary customers for FixIt are homeowners and small businesses that require prompt and reliable maintenance services.
FieldPro was implemented to streamline field operations and improve efficiency. The process involved:
FieldPro significantly improved FixIt’s operational efficiency. Response times decreased by 40%, and technician idle time was reduced by 30%. The automated scheduling and real-time updates enhanced customer satisfaction, resulting in a 25% increase in repeat business. Overall, FixIt Home Services experienced improved productivity, higher customer retention, and business growth.
No posts found!
Ben Thomas
Head of Sales
@taar.io
Partner North America / Europe
I look forward to discussing how TAAR can transform your logistics and transport processes. Feel free to set up an appointment with me to explore the tailored solutions we can offer your company.
