Confidential
Confidential, Company based in United States
About the company
A trusted partner in repairing, replacing, and maintaining plumbing, air conditioning, heating, and water conditioning services, has an immediate opening for a highly organized and customer-oriented Service Dispatcher to join the team.
The Service Dispatcher coordinates, manages, and schedules service calls, ensuring efficient and timely responses to customer needs. This role involves working closely with plumbing and HVAC technicians, customers, and management to provide exceptional service and maintain optimal workflow.
Responsibilities:
- Receive and prioritize incoming service requests from customers
- Manage, schedule, and dispatch Plumbing & HVAC Technicians to service calls based on urgency, location, and technician availability
- Monitor and adjust service schedules to accommodate emergencies or changes in service requirements
- Communicate with customers to confirm service appointments. Provide updates and answer customer questions
- Handle customer concerns and provide solutions to ensure customer satisfaction
- Coordinate with technicians to ensure they have all the necessary information and resources for each service call
- Maintain clear and timely communication with customers and technicians regarding schedules, job details, and changes
- Meet with Department Managers weekly
Required:
- Experienced: 3+ years of experience in a customer service or customer-facing role is required
- Great Communicator: Excellent verbal and written communication skills
- Friendly: Enjoys interacting with and serving others, can answer questions, and build customer loyalty. Positive attitude
- Problem-Solver: Able to think through and adapt to challenges and situations quickly and efficiently
- Organized: Able to maintain schedules, accurate records of service requests, technician assignments, and job completion
- Computer Savvy: Experienced with Microsoft Word, Excel, and Outlook
- Adaptable: able to manage multiple tasks and work with interruptions
Education:
- High school diploma or equivalent, such as GED, required
- College Degree Preferred
Offer:
- Up to $48K/yr
- Health Insurance
- Dental Insurance
- Vision Insurance
- Paid Time Off
- Retirement Plan
- Free Gym Membership
To apply for this job please visit www.taar.io.